Refund Policy

Delivery & Returns

Here you will find all the information you need for the delivery of our products.

Dispatch Time

All orders will be dispatched as soon as possible, but the dispatch time may vary according to the day of the week and bank holidays. Our delivery times are 3-7 days. We deliver only to UK mainland addresses.

Delivery service providers

We use a number of delivery service providers and the one used for your order will depend upon the size of the items. The companies include Royal Mail, Hermes, Yodel, DHL, DPD and others. We will provide proof of postage and/or tracking information upon request via the Contact page.



Damaged & Faulty

If you receive goods that are faulty or incomplete on arrival, you must notify us within 24 hours of receipt of the item in writing by using the Contact page of this website. If the fault is verified, we will replace the item within 10 working days at no additional cost to you. We do not cover faults caused by accident, neglect, misuse, or normal wear, and tear. Delivery damage is also not covered unless the product is clearly signed for as "damaged" at the point of acceptance by the end-customer.

Item(s) Damaged on Arrival

In the unlikely event of your end-customer receiving a damaged product, you should notify us in writing by using the Contact page of this website within 24 hours of receipt of the goods by the end-customer. If the damage is verified, we will replace the item within 10 working days at no additional cost to you. Please note that a condition of the delivery service providers used to transport our items is that all goods be checked on delivery and signed for as damaged if any damage is present. Acceptance of goods without checking indicates acceptance in good condition. No claims will be entertained by our couriers where products are found to be damaged, but no damage was noted at the point of delivery. It is important to ask your end-customers to check thoroughly on delivery and ensure that if the product is damaged in any way that they indicate as such when signing for the item.

Returns procedure

In order to return the products, please first enquire via the Contact page on this website. The restocking fee is £10. This will be deducted from the refund. The products must be in the original packaging and original condition or extra charges may apply. The return of any items is your responsibility. Returns are only accepted if they are received within 30 days of the original delivery. Before returning any items, you must inform AnimaxUK limited of the reason for the return via our Contact page.